Our Customer Support Philosophy

What makes a great software even better? Quality customer support.

One of our core principles is "Provide Quality Care". We accomplish this by offering timely support via our support desk, unlimited & recorded one-on-one Zoom training sessions, and listening to the needs of our councils.

 

Your Customer Support Team



Michelle Eldridge

Customer Care Representative
Ext. 703


Anika Koch

Customer Care Supervisor
Ext. 702


Enrique Bellafieri

Customer Care & Retention
Ext. 701

Ways to Receive Training & Support

  • Admin Manual
  • User Manual - For your end-users
  • Support Desk - Trackable ticket submission system. Send tickets to support@tentaroo.com. We have a prompt response time on new tickets.
  • Online Zoom Training - Unlimited and free conference calls for council staff. Schedule video conference training with us on Mondays, Wednesdays, and Fridays
  • Online Chat - Available at the admin manual website on the bottom right of every page (when online).
  • Telephone Support - (888) 651-0153 Mon - Fri, 9:00 AM to 5:30 PM EST.