Our Customer Support Philosophy
What makes a great software even better? Quality customer support.
One of our core principles is "Provide Quality Care". We accomplish this by offering timely support via our support desk, unlimited & recorded one-on-one Zoom training sessions, and listening to the needs of our councils.
Your Customer Support Team
Ways to Receive Training & Support
- Admin Manual
- User Manual - For your end-users
- Support Desk - Trackable ticket submission system. Send tickets to firstname.lastname@example.org. We have a prompt response time on new tickets.
- Online Zoom Training - Unlimited and free conference calls for council staff. Schedule video conference training with us on Mondays, Wednesdays, and Fridays
- Online Chat - Available at the admin manual website on the bottom right of every page (when online).
- Telephone Support - (888) 651-0153 Mon - Fri, 9:00 AM to 5:30 PM EST.